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Notorius Reputations

The mystery of where Ghostcrawler’s next opportunity has led him has been revealed: Lead Game Designer at… Riot Games. As in, Lead Game Designer for League of Legends. Needless to say, some corners of the internet flipped their shit. A response from Riot Games illuminated some of the reasons he got hired on:

A lot of the things we want to focus on with game health this year (and preseason is a kick-off to this effort) is primarily around fixing a lot of the old problems. After finishing up support (IE the gold item particulars + Annie problem), we want to focus on adding choice and depth by taking a HARD look at “ball of stats” stuff so we can actually introduce interesting stuff with trade-offs.

I have never actually played League of Legends, so I cannot speak to any of the complexities of the game. But while the jokes about Ghostcrawler balancing things write themselves, it’s worth a slight reflection on how, pretty indisputably, WoW is more balanced class and spec-wise than it has ever been. My prediction is that he’s going to tank LoL all right… in the aggro sense. It sorta sucks how his reputation automatically makes him an undeserved (IMO) target of scorn. But hey, if you’re good at something, I guess getting paid (more?) to do exactly that thing isn’t so bad.

Ghostcrawler’s Unexpected Exit

Greg Street is stepping down from Lead Systems Designer at Blizzard to “pursue an amazing opportunity.” It is hard to imagine that there is a better opportunity out there to pursue than being a Lead System Designer for a billion-dollar MMO, but I suppose we’ll see what exactly that could be soon enough. My money is on it not being a switch back to marine biology.

No doubt there will be a lot of people out there whose alternate post title would be “Christmas Comes Early” or somesuch. Certainly, the small corner of my gaming soul that remains a paladin is cheering vindictively. “Hybrid tax my ass!” But before the rest of the internet drowns itself in schadenfreude [edit: too late], I think it’s important to look back on what Ghostcrawler actually accomplished. Namely, if not actually throwing the doors open to the Ivory Towers of game development, at least coming to balcony and engaging with us rabble down below. As I mentioned early last year:

I am not sure if I mentioned it before, but I genuinely enjoy having Ghostcrawler around. He may be the face of the B Team, he may be a straight-up design troll in some respects, but hey… at least he has a face, yeah? In a world of Bobby Koticks and David Reids and faceless community managers, I am all for more Greg Streets and Curt Schillings, even if they get things wrong.

People seem to forget how WoW actually was back in 2008. “Back when it was good, you mean?” Yeah, back when designers thought a 25%-30% DPS difference between pure and hybrid classes was the epitome of balance. You can point to TBC as some golden age of pre-LFD design, but you can’t tell me some of that shit wasn’t dumb, arbitrary, and had nothing to do with why WoW was “better” back then.

And, worse, it was so often opaque and unexplained. The devs would come down from the mountain with patch notes written on clay tablets and that was that. Ghostcrawler literally changed all that. Even when he was getting it so wrong it hurts, the fact remains he has pretty much been the sole voice on the other end of the table regarding design and direction of pretty much any MMO then and since. Or maybe I’m mistaken? Does Guild Wars 2 or SWTOR or The Secret World or any of the rest have a lead designer come out and explain their thinking damn near every patch?

So as the confetti settles on the remnants of your Thanksgiving plate, I hope you’re sober enough to take stock of what we’re likely losing. Love him or hate him, Ghostcrawler was at least willing to get out there and tank the entire community (even as a Holy Priest, apparently) in an age of PR weasels like David Reid. If you think someone like Rob Pardo would have been better (to stay) in that hotseat, keep in mind that Pardo wanted LFD in WoW at launch. Hell, that interview from 2009 pretty much confirms that the exact same steps would have been taken no matter who was Lead Systems Designs. Could we have gotten someone better? Maybe. Or we might have ended up with Jay “and double it!” Wilson.

So as you’re soaking up the last of the gravy with a dinner roll, I recommend pouring yourself a cup of gin and raising it in the simple thanks of the common man: it could have been worse. I’ll miss your face Ghostcrawler… even if I could never tell you and Tom Chilton apart.

It's like Where's Waldo for bald guys.

Seriously, who is who?

More People Equals More Content

While I want to talk more about Hearthstone, I also did not want this particular tidbit about WoW proper to be consigned to Draft Hell:

The team size has increased 40% and another 40% increase is planned, which will hopefully allow for a new content patch every month, a new raid tier every three to five months, and an annual expansion.

Now, this was just unattributed MMO-Champ paraphrasing, coming from some Gamescom interview. I made an effort to try and see if this was an exact quote by watching a few of the Gamescom interviews myself, but didn’t see it anywhere. The statement was, however, “confirmed” in a roundabout way by Nethaera’s response to the thread asking the obvious question of “If more people = faster content now, why not back then?” Neth’s response was basically that circumstances changing doesn’t retroactively make older statements a lie.

That is all well and good, but I seem to distinctly remember Ghostcrawler or somebody saying that more people = more cooks in the kitchen, some problems can’t solved throwing more money at it for everything else there’s Mastercard, and so on. So, after some digging, I dusted off this interview with Ghostcrawler from October 2010, on the eve of Cataclysm’s release:

Slashdot: A lot of players, when they hear you talk about how you didn’t have time to make a feature good, their question is, “Well, why can’t you just go out and hire more people?”

Greg Street: Yeah. The mythical man-month.

Slashdot: Can you explain why you don’t find that to be a viable solution?

Greg Street: The other example that gets used a lot is: if it takes a woman nine months to have a baby, then if you have two women, it’d only take four and a half! Our development process is hugely based on iteration and communication. It’s more important — for, say, class design and item design — it’s more important for me to have a small team that’s totally in sync than to have a large team and have no idea what anyone else is working on. We would end up with Hunter talents working one way, the Priest would work a different way, and it wouldn’t feel polished. It wouldn’t feel good to players. Often, when we say, “We didn’t have time,” players say, “You shipped it before it was ready.” That’s not the way we look at it.

The way we look at it is: we are extremely critical of our own designs. We have very long lists of things we want to fix in the game. Some of these things have been around forever, and some of the things are new that we just added recently. If we waited until we addressed every single one of those things, we would never ship anything. It would be years and years before games came out, and that’s just not realistic. That’s not what players want; they’re not going to wait six years for a new expansion. So, instead, we do what we can and we keep other things on the back burner. We’ve got Paths — this great idea. A dance studio — we’re going to do it some day. Just not yet. We’re saving it for the right time.

It is not quite the smoking gun that I remembered in my head, although perhaps I had a different interview in mind. Or maybe it never existed. Regardless, I still think it is a legitimate question to ask “what exactly changed here?” Are the Blizzard devs less concerned about additional people and faster content leading to less polish? Did Titan getting scrapped free up some additional talent? Or is it simply the case that losing 4.4 million subscribers between October 2010 and today puts things like polish vs actual content into prospective? Given how the status quo a year ago was 8 months without a content patch, I am assuming it’s the latter.

The interesting thing will be to see how “monthly content updates” are integrated with the game overall. Guild Wars 2 has their events every 2 weeks, for example, but I believe GW2 has a much lower emphasis on gear, story, and… well, things one might traditionally associate with RPGs in general. I feel like the dozens of daily quest hubs thing isn’t going to work a second time around for WoW, but neither can Blizzard really afford to hand out gear upgrades mid-tier. Or maybe they will, and simply de-emphasize the sort of full tier/BiS gear game they have crafted all these years.

Either way, WoW is definitely veering off into some uncharted territory here – at least, uncharted for as large an MMO as it still is. I am much more interested in how this particular change with shake out, as opposed to the much more mundane F2P possibility.

Facepalm of the Day

I mean… is it really so crazy to imagine that after 2000+ hours playing the same class/spec that a person might just possibly want to try something different? And, you know, not have to spend the exact same (or similar) amount of hours getting that different experience to the same content you wanted to spice up in the first place? I wanted to experience a different endgame when I rolled my alts, not a different leveling/gearing experience.

Does he really think Blizzard wouldn’t bank $1 million overnight by offering paid class changes?

It just boggles my mind. One of your stated goals is to make each class and spec feel unique, and then you become baffled that people want to play more than one. I don’t get it. Is this a joke?

Virtual Realms: Height of Cynicism

Alright, maybe Virtual Realms were the unannounced feature of 5.4. Or the tutorial zone, aka Proving Grounds. But, no, probably Virtual Realms:

New Feature: Virtual Realms

  • Virtual Realms are sets of realms that are fused together, and will behave exactly as if they were one cohesive realm. Players on the same Virtual Realm will be able to join guilds, access a single Auction House, join arena teams and raids, as well run dungeons or group up to complete quests.
  • Players belonging to the same Virtual Realm will have a (#) symbol next to their name.

I guess they finally solved that otherwise insurmountable naming problem, amirite?

Anyway, there are two (other) reasons this announcement is the height of cynicism:

1) Server Merges by any other name.

I get it, you get it, we all get it. Actually saying “server merges” is a sign of the apocalypse and bad PR besides. Grouping several low-pop servers together “virtually” is putting lipstick on the pig of 1.3+ million subscriber losses in the last quarter. At some point though, it’s just sad. You aren’t fooling anyone with that ridiculous comb-over. Just shave your head and get it over with.

2) Aren’t you glad you just spent $12.50+ server transferring?

I read the comments on my earlier post, regarding how things “usually go on sale before they are obsoleted.” For as jaded and dour as I can be under normal circumstances, I generally have some minimum level of faith in humanity. Obvious displays of naked greed are actions that can still genuinely surprise me, even if I distrust the “altruism” of corporations as a rule.

But, Jesus Christ, did Blizzard just take a huge shit on their playerbase.

There was a running joke in the PlanetSide 2 community regarding something similar: Item of the Day. Usually, the deals are 50% off the Station Cash (i.e. RMT) price of some garbage item or another, including items that are way cheaper to purchase with Certs. Every now and then though, some recently-released gun or something will pop up, prompting a lot of sales. People always joked that whenever something good snuck its way into the rotation, that meant it was getting nerfed by next week. And the shitty thing? It usually did.

The assumption got so pervasive and accurate that Higby, one of the PlanetSide 2 devs, actually stepped in and rolled back a planned nerf to one of the vehicle weapons that had just went on sale. He assured the community that these sales are planned out 30 days in advance, that the sale/nerf cycle was just coincidence, but who can you really believe when it comes to capitalistic incentives?

That question is not so rhetorical anymore. It was not an accident that Blizzard put server transfers on sale for the first time in their 8+ year history a mere week before announcing (free) server merges. Maybe they see some distinction insofar as players can choose where they go versus leaving it up to random chance. It’s still absolute bullshit though, because how many people would have bought a server transfer if the sale was this week, or next week? QED.

I mean, this is a new low that even EA hasn’t achieved, not for lack of trying.

Constants and Titanic Variables

In the off-chance you haven’t already read thirteen hundred blogs talking about it, VentureBeat broke the news about Blizzard’s new MMO “Titan” being sent back to the drawing board. Depending on how you slice it, that is between 2-7 years of game development being flushed, with 70 of 100 developers being redistributed to other games while the core 30 presumably get called to the carpet.

First thoughts? Well, maybe now Ghostcrawler will have enough staff on hand so that patches can have both raid and dungeon content instead of these unquestionably artificial “dilemmas.” ¿Por qué no los dos?

The normally sanguine Syp thinks Blizzard should scrap Titan altogether due to the risk:

Blizzard cares deeply about its reputation and position as an industry leader. That’s another obstacle, because any stumble, no matter how small, will be taken and used as a weapon against it by capricious gamers. For example, while Diablo III has sold quite well and boasts a healthy population of players, the error 37 and auction house debacles have damaged the game’s reputation while slapping some egg on the face of the studio. Blizzard has had to learn humility over the past couple of years, and it is odd and unnerving to see this formerly arrogant company stuttering out apologies.

His point about holding Blizzard to higher standards is absolutely true, and the Diablo 3 point is especially apt.

Indeed, I am starting to think this Titan decision makes more sense coming from the other direction. What if it was not so much that Titan’s design was terrible or out-dated (having ostensively been drafted pre-mobile, pre-F2P), but rather it was not good enough to justify the loss of 70 top-quality developers for years?

One of the more frustrating realities of game design from the consumer perspective is that current success pays for future projects instead of being reinvested. While it isn’t that big a deal when it comes to single-player games, it’s huge when it comes to MMOs. Just think about the following:

We first reported on Titan back in 2011. Blizzard chief operating officer Paul Sams told us in an interview that “we have taken some of our most experienced developers and put them on [Titan]. We believe we have a dream team. These are the people who made World of Warcraft a success. We are going to blow people’s minds.” [emphasis added]

They had the very designers that crafted WoW into the 8+ million subscription engine it was back in 2004 tied to an unreleased (and now scrapped) game for the last X years. People joked about Ghostcrawler being a part of the B Team for a long time, of course, although I honestly do not have much against the guy. But regardless of where you fall on the WoW line, really think about that alternate universe where the original team was never split. What kind of game would WoW have been? What could we be playing today? Would it still be shedding over a million subs in a quarter?

So that’s my wild, out-of-my-ass idle speculation of the day: the old version of Titan might have been perfectly serviceable, but not crazy-good enough to justify keeping 70 people tied up when the rest of the boat(s) are taking on water. This is Activision Blizzard, after all, home of the billion dollar franchises. The Blizzard half cannot simply expect investors to be patient with Call of Duty and Skylanders propping up an ailing WoW to buy time for a Titan-ic (har har) gamble.

In spite of its age, WoW could be doing just fine as a money-printing machine. It just needs more and better things. And more agile developers. And server merges. Hopefully this transfusion of developers will be enough juice to keep the engine pumping.

Got Ghostcrawler on Speed-dial

Right after yesterday’s complaints, the following notes go up:

  • Experience needed to increase from level 85 to level 90 has been reduced by 33%.
  • Reduced the number of Lesser Charms of Good Fortune needed for the Mogu Runes of Fate weekly quest to 50, down from 90.
  • Players no longer need to have defeated Grand Empress Shek’zeer to enter the Terrace of Endless Spring in Normal difficulty.
  • Shado-Pan and The August Celestials daily quests no longer have a faction prerequisite to be Revered with the Golden Lotus.

Technically, the last one has been in there a while, if you haven’t noticed before.

Anyway, nice try, Ghostcrawler, but it’s too little, too late for me. Maybe when the next expansion is 50% off, I’ll dip my toe in again like I did this last time. Then again, maybe not.

Wrong Choices

Ghostcrawler tweeted the sort of thing I’m sure sends “real” MMO players into howling fits:

“No,actually,there is not a wrong choice.Wether we(players) buy new items OR upgrade old ones should be our decision,not DEV’s.”
Giving players the ability to make choices with wrong answers doesn’t make players happy overall. (Source)

Choices having bad consequences is the best (only?) way to make a decision matter, as the argument goes. However, this quote got me thinking: do such players actually enjoy being able to make the wrong choice, or is it simply that the bad choice existing (which they did not pick) validates their good decision? Or put another way, who really likes making bad decisions?

I understand that the demonstration of skill necessitates there being wrong choices. Demonstrating skill, or improvement thereof, is fun. At the same time, the Mass Effect series (for example) was fun to play even though there weren’t any “wrong choices” (provided you weren’t specifically looking for X result).

There is only ever one correct answer to the questions of “which does the most DPS” or “what is the most efficient use of resources.” Ergo, is there actually any real decision to be made when one is correct and the other(s) not? I suppose the fun is supposed to be the result of figuring out which one is which, but that sort of clashes with the mockery and disdain frequently attributed to those who don’t look up the correct decision from the Wiki/EJ. Compare that to the question of “which transmog set is the best?”

I do not believe that there has to be a wrong choice in order for choices to be meaningful generally. We make identity choices every day – what type of person do I want to be, what do I believe in? – and I do not think that anyone would suggest that those choices are either irrelevant or have wrong answers (well… no one with any sort of self-reflection). And while I am willing to concede gameplay being under the (broad) umbrella of choice, e.g. one makes a wrong choice by pressing 11342 instead of 11324, I consider there to be a distinction between executing a rotation under pressure versus avoiding falling into a designer trap. One has its place as a legitimate test of skill, and the other is simply you winning via a few mouse clicks several months ago.


I have been collecting some of the Ghostcrawler tweets in regards to MoP alt-unfriendliness and the overall Blizzard pivot away from alts and back to mains, e.g. entrenchment of old subs vs new ones.

Q: Is the plan in Mists to have raiders go through each raid and let the new ones pile up or use LFR to leapfrog tiers?
A: Want to err on the side of the former. If you want to do 5.2 raid, you can gear up in 5.0 LFR. (source)

Q: Upgradeable gear is okay for honor gear, but it shouldn’t be for Conquest, as it’ll take months to catch up. Thoughts?
A: Problem with catch up (PvE or PvP) is it encourages everyone to play less. We like playing more to feel like it’s worth it. (source)

Q. is there any point in forcing people to be revered with golden lotus to do shado pan dailies?
A. Didn’t want fresh 90s to have to do GL and K and AC and SP and go crazy, then finish in a month and have nothing to do. (source)

Q. Do you want people to be entertained or do you want people to grind? For many the two are mutually exclusive.
A. Big challenge to MMO dev: players say they want quality but may also unsubscribe if they don’t have enough quantity. (source)

Q: How do you feel about the players getting to 90 just now and not being able to play arena competitively due to being behind
A: We want to reward players who keep playing. Too often in the past catch up was so easy that it trivialized accomplishments. (source)

Q. But you brought this trivialization of content yourselves starting with patch 3.2 >.> … what have you learned since then?
A. We learned not to let players catch up so trivially that it negates everyone else’s accomplishments. (source)

Q. Greg, you need to stop blaming the wrong things for cataclysm failures. Catch up mechanics dont hurt the game
A. We just disagree on that. I understand you have very strong feelings about how things should work. (source)

Q. efficiency is more fun than non-efficiency. non-efficiency = time wasting = frustration.
A. I don’t buy it. Some of the most fun things in life are stupidly inefficient. I think being inefficient in an MMO is a social thing. (source)
A. We call it the Mechanar syndrome. Players didn’t farm Mechanar because it was our crowning achievement in dungeon design. (source)

Q: linear progression was the worst idea you ever could return to.. you leave behind lots of alt-players and returners.
A. We understand that. But the alternative is that other players feel their accomplishments have no meaning if rapid catch up exists. (source)

I am having a difficult time trying to comprehend at which station Ghostcrawler’s logic train got derailed. “Catch-up” mechanics do not invalidate accomplishments; new raiding tiers do. Nobody cares about your Tier N achievements when Tier N+1 comes out, because why would they? Progression and envy are ever-moving targets, so “catch-up” is irrelevant to those desiring one or the other (or both). So we are left with… who? The people disappointed that their hard, planned obsolescent work was rendered meaningless by the next patch but “oh wait, at least I can try the next tier right away so it was worth something“?

No, it just doesn’t fit. What fits is that in the very nervous design meeting that took place two years ago when Cata was hemorrhaging players, it was decided that every goddamn trick in the book to extend playing time was tossed up on the Mists whiteboard. Burning Crusade slideshows were dusted off and replayed. “Things for Player to Do at Cap” was underlined, twice. Removing catch-up mechanisms does, in fact, “generate” several additional raid playthroughs that would not have existed otherwise. But in that TBC playbook, Blizzard glossed over the postmortem section that warned “You can never go home again.”

Raids (etc) have shelf-lives independent of their necessity for linear progression; old raids become mentally reduced to roadblocks, just something you have to endure on your way to where you actually want to be, i.e. with everyone else. It’s tough being proud of accomplishments nearly everyone else achieved months ago, nevermind how the first boss of the next tier has drops that blows your endgame gear out of the water. And this is besides the fact that the longer the raid has aged, the smaller the pool of people willing/available to run it. Queues go up. Mistakes are less tolerated. It becomes a vicious, decaying spiral… which is precisely why the “Current Tier” model of Wrath and Cata was the better design.

I get that people are sad that raids like Ulduar become irrelevant in mere months. But that happens even in linear progression models! Ulduar ceases to be Ulduar when the people zoning in are just there to get a high enough ilevel to unlock ToC. The magic of these places is not wholly contained in the encounters themselves, but in the Time as well. Being there when the whole server was struggling to defeat the same bosses, congratulating each other on loot, and knowing that each gear drop was the best in the game (at that time). That was when Ulduar was Ulduar.

You can’t go home again.

So, yeah. I don’t buy it, Ghostcrawler. Even if the devs truly believe they are going back to linear progression out of deference to the high school quarterbacks of the moot accomplishment world, they are going about it in the wrong way. iLevel gating was a huge improvement over attunements precisely because it was more flexible. Removing or reducing the catch-up mechanisms is simply bringing back the Keys, complete with all its (alt-unfriendly) baggage. If Mists does not lose players over this – relegating the new player or recently returned to the back of the bus under mountains of required, outdated content – it will be because other areas of the game improved enough to compensate.

More Blizzard Heart to Heart

Remember last time when WoW lost a bunch of folks? It appears that we have another data point on the graph indicating that subscription totals and surprisingly frank design discussion are inversely related, at least as far as Ghostcrawler is concerned.

Spinks already pointed out this gem, but I will do so again for mine own posterity:

No developer wants to hear “I want to play your game, but there’s nothing to do.” For Mists, we are going out of our way to give players lots to do. We don’t want it to be overwhelming, but we do want it to be engaging. We want you to have the option of sitting down to an evening of World of Warcraft rather than running your daily dungeon in 30 minutes and then logging out. We understand we have many players (certainly the majority in fact) who can’t or aren’t interested in making huge commitments to the game every week and we hope we have structured things so that you don’t fall very far behind. The trick is to let players who want to play make some progress without leaving everyone else in the dust. (source)

Now, actually, I found an earlier line item from the list preceding the above paragraph to be more interesting:

– In Mists, we want to provide players alternative content to running dungeons. The dungeons are still there, but even with 6 new and 3 redone dungeons, you’re ready for something else after a while.

That is… kind of a big deal. I could maybe see an argument that things were different in TBC, but dungeons being default endgame for the majority of the playerbase (i.e. the 80% non-raiders) has been Blizzard’s modus operandi for the last two expansions. For, by all appearances, good reasons! How else do you get someone to log on every day? Dailies alone were not that compelling, precisely due to the factors Ghostcrawler points out: reputation grinds were undermined by tabard’d dungeon runs, as were Exalted faction rewards by dungeon loot.

De-emphasizing dungeons is a paradigm shift and Grand Social Experiment all rolled into one. Think about it. Who are the individuals most likely to exhibit anti-social, anti-noob behavior in a dungeon setting? The people who don’t want to be there, but feel they have to be there. Well, now they don’t. Go run Scenarios with your two dickish DPS cohorts and never haunt the halls of LFD again. Alternatively, just as Children’s Week floods BGs with players who never cared for PvP, perhaps allowing normal daily quests to adequately satisfy one’s need for gear progression means there will be less noobs looking to be carried by raider alts through LFD.

Most people would agree that the friendliest LFD “community” is generally in endgame normal dungeons. Why? Because it is filled with players who actually want to be there. They could be getting better gear in heroics, but choose not to. Maybe not at first, but over time do you think we could gradually see LFD populated only with people who enjoy that experience?

Of course, I can see this whole thing going down in the flames too. Although LFD and LFR has minimized the necessity of forming social relationships in the endgame, this sort of re-emphasis on flying solo could not come at a worse time, e.g. as 2+ million players snap social ties. Or maybe this is a catering to the audience as it exists now, instead of the hypothetical historical. Or perhaps I should believe what I said before vis-a-vis seeing all the new opportunities to be social via running dailies/Scenarios in small groups with people I actually care about.

I mean… this is Guild Wars 2′s entire model, right?