Blog Archives

Turning Off Sales

File this under Double-Take (emphasis added):

Mike O’Brien: […] My priority — our priority — is ultimately making sure that players have a great experience. We spent five years working on Guild Wars 2, and we’re going to spend years and years supporting it. If we got to a point where sales continued to be off the charts, and it threatened the experience that players are having with the game, then we’d just turn off sales.

Q: Turn off sales?

To clarify what I mean by that, we sell the game on our website and we also sell the game at retail. And we know how many boxes we’ve created, so we know how many copies can possibly sell through retail. If it gets to the point where sales are so high that it would be unwise of us to keep selling on our website because it wouldn’t leave enough slots for all the people who’ve already bought and all the people we know are going to buy, then we’d just turn off sales.

That would be a shocking thing to do, obviously — not something that you ever see in the games industry — but for me it’s an easy decision, because for me, Guild Wars 2 is a long-term project. I want players to keep having a great experience, and I know if we had to turn off sales temporarily, it’d be okay. (source)

Wha… err… I don’t even…

Remember waaaaaay back on May 1st, when I did the Guild Wars 2 Preview for the Rest of Us? My first screenshot was this:

Please take… my… money?

As it turns out, it may have been a harbinger of things to come.

This sort of news story can probably be a pretty good Rorschach Test for people. Another sign of of ArenaNet’s “dream team” working outside the box? Baffling corporate hubris? Turning cash-strapped business model lemons into delicious PR lemonade? I mean, presumably, the standard sort of business reaction would be “open more servers,” even if the WvW interaction necessitates opening them in increments of three. Then again, I suppose if they had to close servers down later, they would similarly have to do so in increments of three.

As of the time of this writing, there are 7 Full, 13 High, and 1 Medium population US servers. At 3:30pm EST in the afternoon. [Update] Eleven hours later, there are 17 Full servers and 4 High population ones. Yikes. [/Update]

The game has not been out for a full week yet, of course, so there is understandably going to be some level of churn to reduce the load. Or maybe not, if GW2 is a runaway hit. Either way, my immediate reaction to Mike O’Brian’s words is one of… well, not exactly suspicion, but definitely a cocked eyebrow. Are they truly going to stick with just 21 servers no matter the load? Is the “increments of three” thing the concern for them?

Given my prior predictions vis-a-vis Dynamic Events, I almost wonder if keeping what population exists tightly packed into each world is exactly the business model ArenaNet is going for here. No one buys clothes for a ghost town stroll, and Events become increasingly asinine (if not impossible) when done alone. Keeping servers dense by artificial scarcity ensures that a critical mass of sorts is maintained, solving both problems.

Either way, pretty unusual news.

[Update] Yep, there is an “official” Facebook post (sigh) about them taking down GW2 sales from the website.

[Update 2] There are now 3 additional servers on the list: Devona’s Rest, Kaineng, and Eredon Terrace. How do I know they’re new? There are 24 servers now instead of 21, and those three are listed as Low population when there isn’t even a single Medium pop.