ZOTAC: Thumbs Up
If you will recall, my GTX 970 card died recently. Here is the timeline of events:
- Feb 12th – Submitted RMA request to ZOTAC.
- Feb 13th – RMA request is approved.
- Feb 15ish – I mailed my card via UPS.
- Feb 21st – ZOTAC received my card.
- Feb 22nd – ZOTAC confirmed the card is dead. Asks if new card is OK.
- Feb 24th – New card shipped out.
- Feb 27th – New card arrived.
In other words, from the time ZOTAC received my card to the time they mailed a replaced out was pretty much less than a week. Most of the delay was on my end of things, when I tried changing the power supply, sent my PC for repairs at Microcenter, etc. Given the horror stories I have heard and the “please give us 30 days” boilerplate, this is incredible.
Also incredible was this exchange:
We unfortunately do not have your specific model in stock, so we would like to offer you the ZT-P10600A-10L. Please confirm this change is agreeable asap.
For those playing at home, this is the ZT-P10600A-10L. As in GTX 1060 6GB Mini. As in, a card that is smaller, quieter, uses less electricity, and is roughly 10% better at benchmarks than a 970. Needless to say, I confirmed that this change was agreeable.
So, yeah. I installed the card on Monday and put it through its paces. On the Heaven benchmark software, I got 100-120 fps with temps stabilizing at 72C. I’m still pouring hours into XCOM2 at the moment, but I will hopefully be back to eye-candy gaming here shortly.
All in all, my graphics card dying worked out rather well for me.
Posted on March 1, 2017, in Miscellany and tagged GTX 1060, GTX 970, PC Repair, ZOTAC. Bookmark the permalink. 1 Comment.
You lucky bugger.
Seriously, congrats on getting an even better card for free! I’m now slightly jealous.