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How to Lose Friends and Mismanage People

The r/ClashRoyale subreddit was going through a revolt over the “Clan Wars 2” update, and the Community Manager was, uh, not managing well. In one of the early threads that highlighted the fact that small clans are stuck facing the same large clans for five weeks in a row, Drew said:

to play devils advocate here (i know the sub won’t like this opinion) but shouldn’t the solution here lie with the clan themselves?

if you have an inactive clan maybe the clan needs a shake up and more active members?

just asking some hard questions that i would like some opinions on!

Do you even need context to understand how monumentally stupid this was to say?

Context makes it worse. The old Clan War design made it so that the people who did Collection Battles were the ones that needed to do attacks on War Day. The system was opt-in and every clan you were competing with had the same number of attacks. The new design just gives everyone in the clan four attacks per day and matches you against clans of varying population. This leads to situations where you can be in a 20-person clan with the highest-skilled players in the world who win every battle, and still lose every race for five weeks in a row to a 41-person clan filled with people who AFK lose every battle (losses still award some progress).

So while Drew tried to back-peddle with the “just playing Devil’s Advocate!” card, it’s hard to read the Clan Wars change as anything other than what it appears to be: a concerted effort to destroy small clans in favor of zerg clans. Drew all but confirming that with his “question” did not help anything.

Know what it reminded me of? Guild Leveling in WoW. Remember that? If not, here’s a post from six years ago when Blizzard finally removed the “feature” that was the death knell of my own tight-knit guild. Like this Clash Royale update, it essentially penalized smaller guilds and rewarded large ones, as if that is something that ever needs additional encouragement. “Everyone can earn rewards… eventually! Just choose between getting them immediately, or hanging with your friends while knowing everyone is paying an objective, tangible price for being together.”

Don’t worry though, Drew has the easy solution: get a better bigger clan!

To be entirely fair, Drew released a new Reddit post titled “Quick Update from the Dev Team” on the subject as I was typing this out. It’s not a roadmap, but he does highlight just about every complaint from the community that Supercell received in the past week, e.g. since the update, along with some potential fixes. The relevant section:

SMALL CLANS NOT BEING CONSIDERED IN MATCHMAKING

WHY IS IT BAD? (COMMUNITY FEEDBACK)

  • Small Clans can’t finish the race
  • Small Clans getting outmatched by bigger Clans
  • Small Clans matched against maxed Clans
  • Small Clans not getting rewards so can’t level
  • Not fair/equal footingvDamages close knit small Clans/family & friend Clans/IRL Clans

WHAT CAN WE DO?

  • Introduce “small Clan Wars”?
  • Have smaller rewards but also smaller Fame thresholds
  • Matchmake based on Clan Size
  • Introduce new Clan creation stats (10/25/50 member clans with different rewards and leaderboards) and make separate system & leaderboard for them (like boom beach task forces)
  • Give extra War Deck resets for players (like extra attacks in Clan Wars 1)

Hmm… yep, that’s a pretty accurate assessment of how terrible the update has been.

None of this is particularly relevant to me anymore, as I left my clan and uninstalled Clash Royale already. Do I miss it? Eh… not really. As with most things in life, holes get filled in with random crap if you let it. I find myself on Reddit more, or lowering the bar even further for random trashy manga via Tachiyomi. It’s not as though I got any extra time in the day after I left WoW either.

Nevertheless, I do find it infinitely amusing (and annoying) about how Time is a Flat Circle when it comes to developers making the same sort of mistakes, over and over, forever. When the forums are in revolt, don’t play Devil’s Advocate. Maybe never play Devil’s Advocate at all. Don’t go out of your way to reward big zerg guilds, as they almost always have an advantage already. And when you inevitably lurch away from an immensely dumb design decision, take a look around the table and see if there wasn’t anyone who was warning you about how dumb the idea was at the time.

If there wasn’t someone there at the table, well, maybe you need to add a few more chairs, eh?

OTOH Experiment

Everyone knows the importance of first impressions, and how they can color every experience thereafter. The situation is a bit more dire when it comes to blogging (or at least it feels that way), because once we nail something down with words, it not only helps cement the first impressions in our own minds, but it also becomes baggage that gets checked any time we say something contrary in the future. You would not see Wolfshead or Syncaine posting about how much they enjoy Mists of Pandaria, for example, even if they were genuinely impressed; so much of their identity and “e-cred” is wrapped up in historical posts about hating WoW that everyone would assume they are trolling at best, or hypocritical at worse.

I was thinking about all that this weekend, as I mused over the sort of feedback and counter-arguments I have been getting about my Guild Wars 2 posts. Do they have a point? Am I letting my first impressions and foreknowledge about the “endgame” color my moment-to-moment enjoyment? Am I not talking about the fun/interesting things because I subconsciously fear “contradicting” myself?

To answer these questions, I decided to try an experiment I am calling: On The Other Hand. The idea is to carve out a space between playing Devil’s Advocate and cleaning the slate as much as possible for a second impression. The experiment does not involve me being relentlessly positive or pretending to like things I do not – it merely gives me mental room to acknowledge that I may have been unfair in the past.

I’m wrapping this all up in a fancy “experiment” instead of just coming out and admitting possible wrongs, because… well, it is easier. Hey, I never pretended to be a humble guy.

In any case, the first night of the experiment actually happened on Saturday when I strolled into a zone I had never been to before; took some screenshots, jotted down some notes. Since I spent all day Sunday playing FTL (ominous foreshadowing?) I am going to try and run the experiment for another day or two. The end result may be in one big post, or several smaller ones. I especially want to try to get back into a third dungeon.

So look forward to that, or dread it, as is your predilection.