Browsing Reddit when I came across this post:
The comments are full of masturbatory glee and gamer “trolling,” as if none of those posters play games themselves and/or have had complaints about them. Taken on face value though, the comic is probably correct. With an asterisk. Because the thing about the term Karen is one near and dear to my heart: entitlement.
Karen is used as a pejorative because regular people do not ask to speak with a manager over a perceived slight. It’s an over-the-top escalation that presumes the individual is someone whom the manager needs to hear from. But… if you ordered a medium-rare steak and the server brings out one that’s well-done, nobody bats an eye when you have them send it back or ask for a refund. That is a reasonable escalation – if the manager comes out of their own volition to apologize, then that’s fine.
Here’s the thing though with games: anyone you can talk to is basically “the manager.”
And the other thing? The managers, e.g. the developers, want you to talk to them. Developers have fostered this transactional relationship industry-wide and monetized it. “Games as a Service” is the new “RPG-elements”: everybody has it. Which makes sense, as games are uniquely positioned to be interactive and adaptable. Books, music, and movies are created and finished. For all the millions of voices crying out to George R.R. Martin to change something about Game of Thrones – or to just finish his goddamn books for Christ’s sake – no one presumes that it is possible to actually accomplish anything. Meanwhile, an errant forum post can get a developer to shift the entire competitive metagame. Or more likely, a forum post that rouses enough rabble.
Keeping silent and voting with just your wallet is pointless – you need to vote with other peoples’ wallets if you hope to get a word past the whales. And that typically means getting vocal, getting specific, and I guess appearing entitled to have opinions of the transactional relationship taking place. Do the developers have to listen? No. They don’t have to have a forum, do any communication or outreach, and just build games. Presumably they looked at the numbers and (begrudgingly?) realized that the playerbase could be leveraged to push more product. And now they have the tiger by the tail.
Are some gamers over the top? Yes, of course. That went without saying… until I just did. But I am always leery of the predilection in these circlejerks to land on the thought-terminating cliche of entitlement. At its most pernicious root, using entitlement as a pejorative fosters an authoritarian environment in which you are made to feel lucky that you got any service at all, much less the wrong service, even if you paid for it. Meekness is not a virtue.
…okay, maybe it is.
However! Developers are not gods, they are just people building a collaborative, commercial product/service to sell to you. It’s okay to send back tacos when you ordered meatloaf. It’s okay to leave a bad review when your steak is cooked wrong. It’s okay to express passion in a hobby that you spend literal years of your life playing. Maybe don’t send death threats; send cupcakes instead. Advocate for yourself and your desires, especially if no one is making games you like anymore. No one has to listen, of course, or agree that its a good idea or implement what are clearly brilliant changes that will improve the franchise for decades to come. That’s going to be a on the devs and their conscience.
How some of them sleep at night, I’ll never know.
Estebon had an interesting comment on my prior Entitlement Culture post, in defense of the experts:
There is, unfortunately, a general zeitgeist of mistrust toward expertise in the world today, which has bled over to gaming. Gamers, particularly of the self-identified variety, make for an especially fertile ground for that sort of thing, for cultural reasons.
Game devs are supposed to be the experts in their field. They’re the ones who, at least in theory, beat the hiring/funding gauntlet on their merits. That their opinion on how to make a good game ought to carry greater weight than that of the person in the street used to be… more or less self-evident, as with any other profession.
It’s difficult to imagine a set of statements that I disagree with more strongly on a fundamental level.
First, suggesting game developers are “experts in their field” because… they’re game developers… is a tautology. We might assume that these bigger game companies have some kind of hiring standards, but that never really seems to be the case. Instead, it’s often more recursive like “previously sold a popular game” or “already worked for us in QA” or “nobody else applied.”
Remember Greg Street (aka Ghostcrawler) of WoW (in)fame(y)? From his Wikipedia article:
Street graduated from McDaniel College in 1991 with Bachelor of Arts degrees in Biology and Philosophy, later earning a PhD in marine science. Between 1996 and 1998, Street worked as a Research Assistant Professor at the University of South Carolina. […]
Game Design career
Ensemble Studios, the team behind the real-time strategy series Age of Empires, employed Street as a designer in 1998. With no education or experience in the game industry, Street suspects he was accepted due to his “writing and teaching experience, historical breadth, personal hygiene, gudd speling [sic], creativity, [and] my talent at capturing live alligators”, as well as the user-created scenario for Age of Empires he submitted with his application, which later appeared in Age of Empires: The Rise of Rome. Street helped develop every Age of Empires game from Rise of Rome on, until his departure from the company. At first he designed in-game scenarios and maps, and later graduated to being the team’s lead designer.
Street was hired by Blizzard Entertainment in February 2008, and was the lead systems designer on the MMORPG World of Warcraft until November 2013.
Now, you can hate Ghostcrawler’s philosophy during his WoW tenure – I personally thought it was fine overall – but the fact remains that this marine biologist worked for like two years, wrote an Age of Empires scenario, and then a decade later became a billion-dollar franchise game developer (or a prominent cog in the machine thereof). Twice! We have to either assume that Ghostcrawler is a hidden genius, or there are no particular standards that apply to game designers generally.
There is a third option too: the M. Night Shyamalan effect. You know, the producer of the 1999 cultural touchstone film, Sixth Sense? He followed-up with Unbreakable and Signs which were whatever. After that, it was solid decade of unremitting garbage films. Shyamalan is a supposed expert in his field, as evidenced by movie companies continuing to hire him, but clearly he lost whatever magic he had. Or perhaps more likely, the seam of magic he just happened to tap into shifted, and he wasn’t able to find another.
I bring a lot of this up because I find the hero worship of brands or developers (or anyone) to be… misguided, at best. For one thing, if these people were “experts in their field,” one would expect less game studios to be closing down or laying off staff. As I pointed out a few years ago, most of the same people have been working on WoW this whole time, so any declines in perceived quality can be attributed to the Shyamalan effect.
The only measure that matters for an expert (game developer) is continued, consistent results. Did they make your favorite game back in the early 2000s? Good for you… but why are you still waiting for them? It boggles my mind whenever someone talks about Bethesda and Morrowind, for example. That game came out in 2002. It can still be great, but you knew after Oblivion that something changed. How many new Shyamalan films are you going to sit through before you give up?
From the player side, Estebon pointed out:
J. Allen Brack got memed for his “you think you do but you don’t” line, and devs and customer relations reps have long been trained to pay lip service to the idea that the untutored mob knows best, but people routinely say and demand things that are not remotely reflected in their behaviour or proclivities as reflected in the internal metrics available to game developers. Elsewhere, insane fortunes have been built by paying attention to what people do, not say, and giving us things we never asked for or imagined we needed.
I actually agree with that. Players are generally bad with coming up with the solutions to their problems, even when the solutions aren’t inherently contradictory. What players are exceptionally good at though, is identifying that a problem exists in the first place. The problem might only be impacting them, specifically, but that’s all that really should matter to them or anyone.
All of this is to set up my title analogy.
Game developers are chefs. You don’t need to go to culinary school to be a good chef, and having a degree doesn’t mean you always cook tasty food. Being the best chef in the world will not stop a dish tasting like shit if there is too much salt/it’s burnt/etc. We might expect a master chef to avoid rookie mistakes, but there is another integral component to the dish: the tastes of the person eating it.
In a restaurant, we can assume the customer is choosing a dish they think they will like. If it comes out too salty to their taste, no one bats an eye at said customer complaining about it. “Entitled diners not wanting their food caked in salt!” The relationship is inherently transactional, and there is an expectation of quality. There are limits, of course; no one should expect Chik-Fil-A or KFC to sell burgers, for example. It is also unreasonable for ten chefs to cater to the individual palettes of ten million individuals.
Is that going to stop you from complaining when you get served a salty steak, or if the French Fries are limp at a chain restaurant? Should that stop you? No. I couldn’t cook a restaurant-quality meal, but I sure as shit can criticize one if it comes out poorly. Gaming today is no different.
Granted, it used to be different. The last bit of Estebon’s comment was:
I struggle to think of any other form of entertainment where the audience claims the right to meddle in the details of the creation process quite to the same extent, as opposed to just letting the product succeed or fail as a whole, in a binary way.
Back in the day, games were done. Cartridges were manufactured, CDs were pressed, and physical media was sent to stores. If there were still game-breaking bugs or exploits that got past QA, well, hopefully they weren’t bad enough to sink an entire $10+ million investment. Games in that era were more akin to traditional entertainment like movies or books in the sense that fans could only possibly influence future decisions. Once it was out, it was out.
As we are abundantly aware today though, games are now a service. Something like a Day 1 patch clocking in at 40 GB is not uncommon. No one expects to unwrap a PS4 on Christmas and immediately start playing anything. Moreover, game developers want us to know that development is an ongoing process. A game in maintenance mode is “dead,” and one which is no longer receiving updates is “abandoned.” We barely even have the language to describe a finished product anymore.
Gamer entitlement didn’t get us here. Game makers leveraging social media for free PR and turning “lip service” into a competitive advantage got us here.
Which is just as well, because I’m not especially convinced anyone knows what they are doing. Did Notch know he created a $2 billion game when he released Minecraft? The original dev team for WoW certainly didn’t know they would have 8 million subscriptions by the end of 2008, nor have they been able to do much to stem the bleeding over the last decade. We can’t attribute all of this to corporate malice, because that doesn’t explain why these rockstar developers can’t recapture lightning in a bottle when they move elsewhere.
If you can’t reproduce results, what does that say about your expert game development science?
I think the important thing is to not put game developers on a pedestal. They aren’t scientists (anymore) doing peer-reviewed studies changing the way we understand the world. They’re just people who have eaten food before and think they could come up with something better. Occasionally they do, and even more occasionally they do it on purpose. But can they do it again?
Well, here is the 2018 version, inspired by this section from MMOBro’s recent post:
The problem with trends is that businesses chase them to the detriment of innovation and traditional success stories. It also reinforces the entitlement culture gamers have developed over the years. Read responses to any game developer’s tweet if you don’t believe me. “I supported you for 10 years and now you RUINED Magic Turtle Kingdom by adding BLUE HAIR! READ THE LORE! You’re so stupid I uninstall and never support you again.” This is an issue with society at large, but game design continues to move in a direction that feeds player entitlement. Games tell players they earn their wins but aren’t to blame for their losses, and egos balloon as a result.
All of this creates more toxic communities, games developed for the common denominator, less creative character development, and less chances to show player skill. It’s not where I want see game development money heading, but you can’t outrun a tsunami.
The Bro’s overall post was about the lamentation of the “MMOification” of all gaming genres. Which is a thing more commonly referred to as “adding RPG elements,” but seeing as RPGs are becoming rather scarce these days, MMOs are probably a good enough example to explain what is happening. Which, basically, is a cross-generation acknowledgment that XP and seeing meters fill up is pretty universally compelling (to a point).
But what I actually want to talk about is this part:
It also reinforces the entitlement culture gamers have developed over the years.
First, using “entitlement” as a pejorative is a thought-terminating cliche that absolves one of examining whether the implicit claims make any sense. By saying “entitled gamer” you really mean “gamer who erroneously believes their opinion has value” without bothering to explain A) why that opinion holds no value, and B) why your own opinion does.
But it’s worse than that. The (presumably hypothetical) example of a gamer tweeting criticism of an apparent lore discrepancy is meant to make the entire exchange seem ridiculous. Not just the threatening of uninstalling part, but also, implicitly, the giving so much of a shit about lore/story/world in the first place. I agree that such a tweet is bombastic and the tone counter-productive. But instead of having a conversation about whether the designers actually ignored the rules of their own game fiction, we’re talking about “entitled gamers.”
Second, there is a presupposition that gamers have changed over the years at all. Did you really not know anyone who behaved like this hypothetical entitled gamer prior to the age of MMOification? Did not see them in high school, or the Returns section of Wal-Mart, or at the sidelines of their kids’ soccer games? Did you not encounter them playing Magic: the Gathering, or in Counter-Strike lobbies, or in your D&D group? Did you perhaps only encounter them once you started playing with large groups of completely random people from across the country/globe?
What changed was access. If someone was really upset about Super Metroid, they mailed a letter to Nintendo Power or otherwise shouted into the void. You never heard it. These days, they shout in your Twitter feed, your Facebook timeline, or in your subreddit. None of which existed prior to 2004, by the way, and didn’t get really popular until years later. We’re barely a decade into this grand “give everyone a voice” experiment, and as it turns out, not everyone has something nice to say.
Even worse/better, the developers want the shouting! Probably not the death threats and general ugliness, but absolutely the feedback and passionate, free advertising that spreads by digital word-of-mouth. These companies are not handing down stone tablets from on high – they are selling a product. And when you are in sales, it literally pays to attend to the ministrations of your customers.
This positive attention, not generalized entitlement, is what encourages a quite literal feedback loop. Maybe this loop counts as changed behavior, but that’s a function of attention, not egos inflated by game mechanics. I still contend that we’re only more aware of the nonsense these days because the devs have Twitter accounts (etc) to conveniently compile all the nonsense in a single location, which we then encounter as we try to glean nuggets of design wisdom from the chicken entrails.
In summation: when you pool everything in the same place, of course the turds float to the top.
The irony is that, at the end of the day, we all want better games, yeah? We may disagree on what “better” consists of or how to accomplish it, but we all desire fun things to play. The one sure-fire way to not achieve that goal is to claim one’s opponents as “entitled” or that there is an “entitlement culture” and thereby erode the very notion that gaming can (or should) be taken seriously at all.
If the kind of games you want to pay for are no longer being made, that’s a market failure. Threatening to quit over blue-haired turtles is rather silly, but I’d rather have developers attentive to details than the opposite, and you should too. Because, eventually, it will impact your favorite game.
And then you will not be entitled to complain about it.
June has not been a good month for game company PR departments. Or maybe it has been an excellent month in demonstrating the necessity of their existence in the face of designers with a bad case of verbal diarrhea. But while I have been focused on ArenaNet and Blizzards’ debacles, the true disaster that is Destiny’s expansion, The Taken King, has slipped me by. Until now.
The story is more or less the same, as if ripped from an identical playbook: an expensive expansion, and an even more expensive version with includes content that the player already owns. The deal this time is with Destiny’s Collector Edition, which includes the base game and prior expansions along with emotes exclusive to this package. There is no way to purchase these emotes individually, and no value whatsoever added if you already own everything already released to this point. So, basically, Heart of Thorns 2.0.
What elevates this to another whole level was this interview with Luke Smith, Bungie’s creative director for the expansion. I highly, highly recommend you read the entire thing because it is comedy gold. Or you can simply read this exchange, and despair:
Eurogamer: I get that it is big but it is also the same price as the base game. That had four areas rather than one and more missions than the Taken King. Why is it the same price?
Luke Smith: All I can do is answer that with the same thing I just gave you… We’re really comfortable with the value we’re giving to players this autumn. I believe that once we begin to share more, players will be even more excited. And for existing players it also comes with the Founder’s pack with a new Sparrow, shader and emblem.
Eurogamer: Just not the emotes.
Luke Smith: It doesn’t because they come with the Collector’s Edition.
Eurogamer: Final question on prices –
Luke Smith: Is it also the final question on the emotes?
Eurogamer: I’m not going to mention them again. I can’t get them.
Luke Smith: But you can if you buy the Collector’s Edition.
Eurogamer: I’m not going to buy the game and the two DLCs all over again.
Luke Smith: Okay, but first I want to poke at you on this a little bit.
Eurogamer: Poke at me?
Luke Smith: You’re feeling anxious because you want this exclusive content but you don’t know yet how much you want it. The notion of spending this money is making you anxious, I can see it –
Eurogamer: I do want them. I would buy them –
Luke Smith: If I fired up a video right now and showed you the emotes you would throw money at the screen.
Eurogamer: What I’m saying is that fan frustration is not because they don’t understand the proposition. It comes regardless of how cool the exclusive content is. The frustration – and mine as a fan – is that the method of acquiring it requires me to re-buy content I bought a year ago.
Luke Smith: [Long pause] It’s about value. The player’s assessment of the value of the content.
I would like to imagine that the “long pause” moment included a return to sanity for Luke Smith, the awakening from a fugue state. Or just a realization for how unconscionably stupid he was just moments prior. I say this because he would finish the interview with a somewhat rational approach to the nature of time-sensitive content and the noting that one cannot go home again.
In any case, Bungie’s now-existent PR department rang up Eurogamer at 9am the next day to update everyone that there will be nameless Veteran rewards forthcoming with the expansion, that will be “even better” than the ones found in the Collector’s Edition. Which really makes you wonder about all those Veterans who already “threw money at the screen” over exclusive emotes, and if they can get refunds of said Collector’s Edition.
Or not, at least according to Bungie community manager David “Deej” Dague, who says in the updated post:
“The Collector’s Edition is mostly sold out, so the people who found that stuff valuable jumped at the chance,” Deej added in a separate post. “You’ll likely see it sold on eBay for much more than what we’re asking. But that’s not the point. Right?
I suppose the takeaway here, besides the entertainment value of all these high-profile face-plants, is that players are going to likely (successfully) call bullshit when they see it going forward. And a large part of that is going to be any expansion being released without some sort of added value given to the very people that made a game or franchise successful enough to warrant an expansion in the first place.
Is that player entitlement? Or is it a renegotiated business transaction with more favorable terms? I dunno, maybe haggling indicates a deep, moral failure on the part of the buyer. What I do know is that all current and future Destiny players are better off today than they were two days ago. And that’s enough for me.
Edit: Also, apparently you get an exclusive quest in the expansion if you buy a can of Redbull. You can’t make this shit up.
I wrote a post about Entitlement and the problems surrounding its (ab)use in gaming discussions back in 2012. Nothing has changed since then – I still consider anyone who uses it in a semi-serious way to essentially be Godwin’ing their own argument. What I did not expect to see two years later is “entitlement” to be even further warped as a pejorative to paint even those that desire parity in their games. Or presumably, by extension, anyone who has any desires whatsoever.
From Tobold’s blog:
Gamers have a strong sense of entitlement. In real life the answer to the question of why your neighbor is driving a nicer car than you is relatively obvious: He paid for it (or got it as part of his job contract). Most people are okay with that in real life. In a massively multiplayer online game many people are not willing to accept that somebody else has nicer stuff because he paid for it. It is one of the principal objections to the Free2Play business model that somebody else might end up with paid-for nicer stuff. And special editions are based on the same tactics of price segmentation that Free2Play games use.
The context of this quote comes from a larger discussion on the escalating price of “Founder’s Packs,” e.g. the extremely clever corporate jujitsu that resulted in people paying $150 for the “privilege” of alpha-testing even F2P games. Tobold’s larger points are that A) “too pricey” is subjective, and B) game companies are better off selling digital goods in their Collector’s Editions (as opposed to expensive physical goods) if it were not for the fact that “entitled” gamers don’t like that.
“Entitlement” clearly being a trigger word for me, I asked: “Is an expectation of parity now considered entitlement?” Tobold replied:
I have never met ANYBODY who expected or even wanted parity in a game. What people want is a system that is skewed towards their strong points. Thus the person who has more available time than money wants a game where you are King of the Hill if you spend the most time in the game. While the person who has more money than time would prefer if he could achieve things by buying them. Neither of the two wants parity.
The reason why expecting game companies to reward time more than money is entitlement thinking is because obviously the game company would much prefer your money over your time.
(That almost sounds like game companies feel entitled to my money, but nevermind.)
Now, it seems to me that he is making the accusation that people only like what games they are good at. Which… is a bad thing, I guess? There really cannot be any other possible explanation for your friends getting mad at you bringing real-world dollars into a game of Axis & Allies (or Chess, etc etc) other than taking away their advantage of more skillful play, right? Those entitled jerks… it’s all the same!
I enjoy parity in games. In fact, I expect it. Arguably the hallmark of any “game” is consistent rules that apply to every player equally (assuming the game isn’t based around asymmetry). If someone beats you in a fair game by virtue of better skill or strategy, who could legitimately complain? Even if they won by virtue of simply having spent more time playing the game, how could you object? Tobold and others may point out that some people have more time than money, but I do not know anyone who has 25 hours in their day. In contrast, the dollar amount anyone could have on hand is effectively unbounded. You could have $10, you could have $1,000,000.
Perhaps this disagreement comes from differing definitions of parity. Tobold in later comments suggests no MMORPG features parity because different people have different amounts of time to spend playing the game. This is not a dilemma to me – as I mentioned previously, the both of us have the same 24 hours in a day in which to allocate our time. I have zero issue with you receiving greater rewards (etc) for having spent more time playing the game than I. In fact, it sort of boggles my mind that this is even a point of contention. Is that not how any activity should inherently work? “You spent more time reading a book and got farther into than I did… unfair!”
I might be able to see where people could get angry about someone meeting or exceeding your own skillful play by simply repeating a low-skill activity for days and days. But even then, the results of your skill is self-evident: you achieved the result more quickly with less (wasted) time.
Bringing real-world money into a game is NOT analogous to either skill nor time. The amount of money any of us have is the result of an entirely different “game,” which operates on entirely different “rules.” It is like me getting an extra Queen in a game of Chess simply because I won a game of Checkers last year. Did that giant pile of real-world money give you the freedom to spend more time playing the game than me? That is both okay and irrelevant. The uber-rich guy, the 12-year old on summer break, the dropout college student, or the oil rig worker on his two weeks off all value the time spending playing the game equally for as long as they do.
Desiring parity in the games you play is not entitlement. Desiring that fewer companies tether their business model to the rules of the games they make is not entitlement. Desiring to play games you are good at is not entitlement. Desire is not entitlement. When you use the word “entitlement” as a pejorative, all you are doing is asserting that someone has unreasonable expectations about something, without actually bothering to offer an argument or explanation as to why it is unreasonable.
After a long period of reflection, I had originally decided to not join in on all the schadenfreude surrounding the SimCity debacle beyond my post two weeks ago. Not out of any moral sensibilities – heavens no! – but simply out of a lack of fucks given. That, and I certainly couldn’t keep up with the torrent of other blogger updates on the developing story, when it seemed some new embarrassment was revealed daily. Kotaku even had a SimCity Disaster Watch graphic created to handle all the articles.
At one point though, I was almost tempted to purchase SimCity myself out of a longing for gonzo journalism combined with the thought of a free EA game. Then I simply browsed EA’s catalog, realizing that unless they gave away Dead Space 3 (they did, dammit), I either had all the games or the value’s promotion was $20 max.
I do, however, want to commit to internet posterity my intense loathing regarding articles like this one from Time.com. These middle-road Apologist articles and their asinine, straw man arguments infuriate me to heights even EA cannot hope to surmount. Consider the following:
EA was never, ever obliged to make SimCity a single-player game, nor do these accusations (accurate or no) from modders that the existing code is just a few steps away from being a single-player game hold much water when it comes to EA’s obligations. So what if the game could have been a single-player game.
First, who said a single goddamned thing about obligation?
Look, I can follow the twisted derailment of thought that conjures forth the implied “obligation.” Someone stating that SimCity should have had a single-player mode is assuming a sort of game design high ground, harkening towards a moral edifice that does not strictly exist. Because the game should have been a certain way, Maxis/EA has an obligation to Comment out Line #22 in the code design a single-player mode. That’s where the implied obligation comes from, right?
If so, we live in a terribly nonsensical world, one immune to criticism or judgment of any kind. Did McDonald’s give you cold french fries? Too bad, because they aren’t obligated to give you hot ones. No complaining! Did you tell the waiter you wanted a medium-rare steak and they gave you well-done? The chef isn’t obligated to bend to your whims, knave! He or she is an artiste! Movie previews aren’t obligated to represent the actual feature film, and if you don’t like it, go back in time and don’t buy a ticket!
Of course, the author clearly is being pedantic here. The point most people are bringing up is that SimCity, both conceptually and literally, doesn’t need to be always-online. There is no requirement for it to be so, despite the rather flagrant falsehoods claimed by the development team and embarrassingly contradicted by the modding community and a Maxis insider. Maxis/EA has no obligation to accede to reason, of course, but they certainly invite the valid criticism that accompany such quests for profit at consumer expense.
Which segues nicely into this nonsense:
You can ask, you can even petition, but I’d like to think we’re not at the point where we’re now telling painters, musicians, writers and artists of whatever stripe — game designers included — what they have to do.
You can’t have it both ways. You can’t shake your fist indignantly and shout “but games are art!” then hold game designers to a different standard.
This is truly an despicable appeal to diversion. “Stop complaining about game design direction, or else games won’t be art anymore!” First of all, there is nothing sacrosanct about art. Authors have editors. Directors have focus groups. Fundamentally, all art is an exchange, and every artist considers his or her audience when making a piece for presentation (even if they imagine it is an audience of just themselves). And this is besides the fact that these game companies are businesses selling a product for profit. Games can be artistic products, but these companies are selling them to consumers, not putting (selling?) them in museums.
The pernicious worm at the core of this abhorrent article is the same one I have seen in similar, depressingly frequent articles: an implicit admonition of criticism itself. “Stop complaining,” these authors say, “you are lucky the artists deign to create anything for you filthy plebs.” No, I deny your thinly-veiled nihilism. Gamers have a right to reject anti-consumerist design. Gamers have the right to call out poor gameplay. The gamers who made the SimCity franchise successful in the first place have a right to protest design they feel is taking said franchise in the wrong direction. Is EA/Maxis or any game maker obligated to do anything? Of course not. Does that make levied criticism illegitimate? Hell no.
You are always entitled to your own opinion, and people can judge for themselves whether it an opinion worthy of consideration. And it is my opinion that Time’s article of meta-criticism – and all articles in the same vein – are specious nonsense, and nihilistic besides. Nothing is beyond reproach, else it demonstrates a perfection impossible to manifest in a universe of subjective minds.
I can only hope that the next EA CEO coming in can spare the 5 minutes of his or her time to understand why the company continues topping the worst company in the world charts. A quick memo to Maxis authorizing an offline mode would pull the teeth out of this endless negative PR; a gaming policy of not monetizing every single pixel with endless online passes could even get gamers to forgive Origin (or maybe just running some goddamn sales).
Bam, done. You’re welcome, EA.
P.S. While writing this article, a friend of mine pops up on Steam chat saying that the Mass Effect 3 servers were down, meaning he couldn’t play the single-player DLC he legitimately purchased through Origin weeks ago. This is the world we live in, folks.
“Entitlement,” like “casual” before it, is such a loaded word these days that I consider any gaming argument in which it is included to be a lost cause. How can you reason with someone who sees no merit in criticism, or (apparently) believes the rightful state of the consumer is to be one of permanent, ingratiatory groveling? I suppose we should be happy developers deign to part with their digital goods at all, yes?
Keen made a recent post on the subject of people being skeptical about proposed game features that have already been “proven” to work in older titles; things like 500 people fighting over keeps in DAoC, non-instanced player housing, and so on. I was going to write on the subject, when this section of a user comment jumped out of nowhere:
For an entitled gamer, why play a game where you can’t have something when there are plenty of games that will bend over backwards to hand it all to you on a silver platter? And unfortunately, the majority of gamers are entitled. Note that I am not using the word casual here because there are some casual games who are not entitled and some serious gamers who are.
I hate this system. I hate that the vast majority of new games shoot for the lowest common denominator to get as many subs as possible rather than finding a niche in the market and shooting for a reasonable slice of the pie.
At first blush, you may be tempted to agree. Don’t.
It’s dumb, it’s contradictory, it’s asinine. Look at all the whiny, entitled gamers in these sort of comments wanting player housing and 100+ player PvP battles, amirite? Having a preference does not make someone entitled. Wanting to be catered to as a consumer does not make someone entitled. Seeking maximum value for one’s gaming dollars does not make someone entitled. Buying/supporting only the games you like is not being entitled.
I wonder if people even understand what they are saying when they type things like “the vast majority of new games shoot for the lowest common denominator to get as many subs as possible.” That presupposes there is a “higher common denominator” that is being neglected when their own desires are equally fantasy bullshit. It is suggesting that games and mechanics these days are not being built to the satisfaction of their own refined palate, as if they were entitled to that.
You can’t have the argument both ways.
I understand and empathize with the sentiment. We live in a world where Firefly gets canned after a dozen episodes while Jersey Shore will be running its sixth season. Shit is unfair. And I would also agree that (MMO) gaming is in an era of extreme loss aversion; if something like Darkfall could make enough money to finance a sequel, surely that is “successful” enough, right? An investor flight to AAA quality has, in many respects, killed off the “middle class” of game designers. Without said middle class, it is entirely possible there are no designers catering to your preferred play style, and indie games can only go so far.
That said, twisting “entitlement” into (even more of) a pejorative and otherwise demonizing your fellow consumers is ultimately counter-productive. Begrudging them their satisfaction of capitalism working as intended (to them), gets you no closer to your dream game sequel. Instead, it leaves us all bitterly divided, rooting for each others’ failures, while those actually responsible continue eroding consumer surplus in the form of on-disc DLC, always-online DRM serving no other game purpose, and similar nonsense.
In other words: don’t blame the players, blame the game (designers). It is the latter saying your money isn’t good enough.
There has been a rather interesting conversation going on in the comment section of my Class Warfare post. Essentially, the question is: do game companies owe their early fans anything? According to Doone, the answer is a clear yes.
Just think that each time any gamer says “this game isn’t made for you anymore” they’re making this very case; that game is no longer for the ones who got that developer where they were. […]
Do these companies owe their customers anything? In my opinion …you’re damn right they do. They owe them loyalty, nothing more and nothing less. That doesn’t mean they’ll cater to every whim and idea of their fan base, but that perhaps their games should never “not be for” the audience that brought them success.
I find this argument fascinating for a number of reasons.
1) It legitimizes the “It’s my $15/month” argument.
The only difference between the “It’s my $15/month” argument and the one being presented here, is one of seniority. In effect, you have been paying your $15/month longer than anyone else, therefore you are entitled to catering. No, it’s worse than catering, it’s shackling. Because:
2) Trading value for value enslaves the producer of value.
If you bought Rock n’ Roll Racing or Lost Vikings, Blizzard owes you. Your dollars bought more than a game, they bought a seat at the design table because Blizzard would not exist if it were not for your patronage. In the same way, Apple owes you for buying an iPod, Wal-Mart owes you for your groceries, and the company of your first job owns you to the point that you should never not be working towards their eternal success.
Facetiousness aside, I am more sympathetic to the situations in which a company like Blizzard says one thing and then eventually does another. I remember rather distinctly when they said you would never be able to change factions, and never be able to transfer from a PvE server to a PvP one, for example. If your WoW subscription was predicated on such “constants,” then you have a legitimate grievance of fraud, in my eyes.
That being said, I thoroughly reject the notion of some kind of implied contractual relationship between the producer of a good and the buyer thereof. Someone who bought Lost Vikings was not “investing” in (future) Blizzard, they were trading value for value. In other words, you paid cash for a piece of entertainment. Transaction complete. This is different from actual investors who pay cash now on the hope of a future return.
3) Entitlement vs Indebtedness.
When I pointed out that claiming game companies owe customers a debt of loyalty sounds an awful like entitlement, Doone said:
@Azuriel: There’s a pretty big difference between entitlement and indebtedness.
Is there? Is entitlement not a presumption of indebtedness that does not exist? I suppose that is what we are arguing, whether a debt exists in the first place.
But I have to ask: why would Blizzard (etc) be indebted to us and not the other way around? Doone talked about the (lucrative) communities that form around these games, the sort of bonus value that send accountants and CFOs into orgasmic comas – the Elitist Jerks, the Thottbots, the Wowheads, the Tankspots, etc. All of these things undoubtedly improve Blizzard’s bottom line. And yet, would these communities exist if not for Blizzard’s game(s)? Are we not indebted to Blizzard and other game companies for having created something worth, say, blogging about? How is an early payment a discharge of our debt, and the beginning of an eternal one for them… instead of the other way around?
For what it is worth, I understand the argument about it not (usually) making financial sense to alienate your “base.” Brand loyalty is worth several times is weight in gold, after all. But just like that old cliche, “If you love something, let it go.” Are we entitled to more than a game we used to love? Is the having of it not enough?
Who is really in whom’s debt?