Browsing Reddit when I came across this post:
The comments are full of masturbatory glee and gamer “trolling,” as if none of those posters play games themselves and/or have had complaints about them. Taken on face value though, the comic is probably correct. With an asterisk. Because the thing about the term Karen is one near and dear to my heart: entitlement.
Karen is used as a pejorative because regular people do not ask to speak with a manager over a perceived slight. It’s an over-the-top escalation that presumes the individual is someone whom the manager needs to hear from. But… if you ordered a medium-rare steak and the server brings out one that’s well-done, nobody bats an eye when you have them send it back or ask for a refund. That is a reasonable escalation – if the manager comes out of their own volition to apologize, then that’s fine.
Here’s the thing though with games: anyone you can talk to is basically “the manager.”
And the other thing? The managers, e.g. the developers, want you to talk to them. Developers have fostered this transactional relationship industry-wide and monetized it. “Games as a Service” is the new “RPG-elements”: everybody has it. Which makes sense, as games are uniquely positioned to be interactive and adaptable. Books, music, and movies are created and finished. For all the millions of voices crying out to George R.R. Martin to change something about Game of Thrones – or to just finish his goddamn books for Christ’s sake – no one presumes that it is possible to actually accomplish anything. Meanwhile, an errant forum post can get a developer to shift the entire competitive metagame. Or more likely, a forum post that rouses enough rabble.
Keeping silent and voting with just your wallet is pointless – you need to vote with other peoples’ wallets if you hope to get a word past the whales. And that typically means getting vocal, getting specific, and I guess appearing entitled to have opinions of the transactional relationship taking place. Do the developers have to listen? No. They don’t have to have a forum, do any communication or outreach, and just build games. Presumably they looked at the numbers and (begrudgingly?) realized that the playerbase could be leveraged to push more product. And now they have the tiger by the tail.
Are some gamers over the top? Yes, of course. That went without saying… until I just did. But I am always leery of the predilection in these circlejerks to land on the thought-terminating cliche of entitlement. At its most pernicious root, using entitlement as a pejorative fosters an authoritarian environment in which you are made to feel lucky that you got any service at all, much less the wrong service, even if you paid for it. Meekness is not a virtue.
…okay, maybe it is.
However! Developers are not gods, they are just people building a collaborative, commercial product/service to sell to you. It’s okay to send back tacos when you ordered meatloaf. It’s okay to leave a bad review when your steak is cooked wrong. It’s okay to express passion in a hobby that you spend literal years of your life playing. Maybe don’t send death threats; send cupcakes instead. Advocate for yourself and your desires, especially if no one is making games you like anymore. No one has to listen, of course, or agree that its a good idea or implement what are clearly brilliant changes that will improve the franchise for decades to come. That’s going to be a on the devs and their conscience.
How some of them sleep at night, I’ll never know.
aka regular-ass games.
It is interesting how my perception of games has shifted in the many years we have been living under a “Games as Service” model. Cosmetics, DLC, loot boxes, and all the other myriad monetization strategies nefariously cooked up by black hat economists are just the way things are now. The one little light left in Pandora’s box is that of updates. The suits want to keep engagement high to keep the cash spigot on, so they task the devs with fiddling with all the knobs. Sometimes that ends up making things worse, sometimes maliciously so (e.g. adding time-sinks). But sometimes it works out, and on the player side, hey, at least it seems like someone cares about what’s happening.
Cue my surprise and disappointment and surprise at my disappointment at learning a recent game purchase is… done. Finished. Complete.
Fate Hunters is neat little deckbuilding roguelike I bought for $3.74. The visuals are like Darkest Dungeon, the gameplay is kinda like Slay the Spire, but honestly it plays more like Dominion. There is zero plot, and you only accumulate gold to purchase permanent unlocks if you make it past a boss and retire your deck. Oh, and gold is represented by Treasure cards in your deck, so the more you hoard, the more you dilute your deck. There is no energy, so you basically get to play as many cards as you can (Treasure cards notwithstanding). It is the most arcade-like roguelike I have ever played, but it’s engaging just the same.
It is also “abandoned.”
We finished the game and did almost everything we planned. But there will be no new patches and sequels.(source)
“The devs are done with the game? Can they even do that?!” Fate Hunters actually plays pretty well – I did not encounter anything remotely close to a significant bug. There are some eyebrow-raising balance issues and some card tweaks that would make everything smoother IMO. The thought that nothing will happen with the game anymore though? It feels like I was duped. As though any game I purchase must have full dev support for at least the length of time I play it, lest it be abandonware. If you aren’t Terraria or No Man’s Sky, who even are you?
Well, you’re a regular-ass game from any time 20+ years ago.
[Fake Edit:] I was digging around and found out that the devs are making a new game that looks exactly the same gameplay-wise… but worse, graphically. It’s in Early Access and is called Dreamgate. On their FAQ thread, they mention:
Do you have experience in developing and releasing a game in Steam?
Our team has been developing games for over 7 years and our last game was Fate Hunter. But unfortunately, we could not continue to develop this game, because the rights to it did not belong to our team.
Based on our past experience, we decided to release our own game, the rights to which belong to us fully and which we could develop as we see fit.
So, there it is. Of course, they also mentioned in another post that they are a 2-man team and “this is not our main project” so ¯\_(ツ)_/¯. Caveat emptor and all that.
[Real Edit:] WTF. How many done games am I going to be buying?! Just found out about Griftlands:
At this time we don’t have any plans for more Griftlands content or DLC. That being said, who knows? I don’t like to ever say we absolutely won’t do more for a game because that often turns out to be not totally true, but at least for now we don’t have any plans.(source)
Maybe devs don’t actually like deckbuilding games? Don’t Starve and Oxygen Not Included are both Klei games that have/are getting paid DLC and ongoing support and tweaks. Scandalous!
If you have forgotten, Scrolls is that one card game from Mojang that no one ever played. And after July 2016, no one else ever will.
I actually had a Beta review up of Scrolls nearly two years ago, and that more or less marked the last time I spent any serious amount of time with it. I did pick it up again for a hot minute last year (I think), but the structural problems I already talked about were still present, so I stopped again. Probably because of Hearthstone. But, the CCG genre is not a genre one can go in half-assed anyway- it is strictly full-ass or bust.
While Scrolls getting an expiration date is not even remotely similar of an impact as an MMO shutting down, it is example #1765783 of the dangers of Games as Services. This is a game that I paid $20 for (two years ago, admittedly) that I will not be allowed to play in another year. Do you know what I played last month? Vampire: the Masquerade – Bloodlines, an RPG that came out in 2004. And while it certainly costs money to keep an MMO server running each month, Scrolls had a perfectly fine single-player experience against the AI. Hell, I’m not even sure what the cost of running Scrolls matchmaking software would even be. Surely not that much?
Alas, it is not meant to be. While we can question whether it was Microsoft swinging the ax or normal market forces, the fact remains that the ax was always there. A veritable Sword of Damocles hanging over every game-turned-service, not threatening mere removal, but extinction. Will there even be a museum where these games could be played in the future? Or will these orphaned blog posts be all that exists, a Google search result that becomes less relevant with each passing year?
Nothing is permanent. But clearly some things are more impermanent than others.