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Well, That Was Quick

Welp, Bethesda will be sending out canvas bags eventually:

We are finalizing manufacturing plans for replacement canvas bags for the Fallout 76: Power Armor Edition. If you purchased the CE, please visit https://beth.games/2QDropM and submit a ticket by Jan. 31, 2019. We’ll arrange to send you a replacement as soon as the bags are ready.

There is an interesting paragraph in the VentureBeat article of the same news:

In multiple messages to consumers, Bethesda explained that it made the change due to cost and a shortage of canvas material. Cotton, which makes up most canvas, is the subject of import taxes in the trade war between the United States and China. It’s possible those tariffs, which went into effect in July, pushed up the per-unit cost of the canvas bags.

As VentureBeat notes in the very next paragraph, and everyone in /r/fallout notes half a dozen times each thread, this doesn’t mean Bethesda didn’t fuck up. As with most things, it’s not so much about the crime, but about the cover-up. Canvas too expensive? Fine. Alert the buyers, give them the opportunity for a refund, continue on with life. Not enough canvas can be sourced before the release date? Sounds fishy, but keep in mind that the Power Armor edition was shipped late even with the nylon replacement, which indicates that this probably wasn’t the nefarious plan from the start. In any case, alert the buyers that they will get nylon now, and that canvas bags will be coming later.

What you shouldn’t do is what Bethesda did. Which was this:

ThisIsFine

Because, absent any further communication, what it appears to be is that some suits at Bethesda chose nylon because it was cheaper, didn’t tell anyone because they didn’t care/thought no one would notice, thought $5 in cash shop currency would suffice to shut people up, and then got real scared when they realized that although my Big Mac might not look like the picture, McDonalds can actually get sued if the beef patties were replaced with chicken.

If I were them, I’d ask Todd Howard to put out a short mea culpa regarding the communication failure, and then move on with life. Otherwise, we’re on to the next two panels:

ThisIsFine2

Or maybe Bethesda does nothing more. The meme will last longer, but again, everyone will be buying Elder Scrolls 6 regardless of whatever happens with Fallout 76. I was browsing some of the reaction to the canvas bag replacements, and someone leveled this “threat“:

Oh man, it did cost them a shit ton. I sure as hell won’t support them monetarily anytime soon, and I hope many people won’t as well.

Do what you want cause a pirate is free

You are a pirate!

That moment when people desperately want to boycott your games but they just can’t stop themselves from playing them. Viva la revolución! Or something.

CanvasGate

In today’s Two Minutes of Hate, we’re once again getting very angry on other peoples’ behalf for something we find them stupid for buying in the first place:

FO76_Canvas

In short, the $200 Power Armor edition of Fallout 76 is advertised as containing, among other things, a canvas bag. But the bag that arrived was actually nylon instead. When someone wrote into Bethesda support to complain, they were greeted with the meme-worthy:

We’re sorry that you aren’t happy with the bag. The bag shown in the media was a prototype and too expensive to make.

We aren’t planning on doing anything about it.

An actual Bethesda PR went on to clarify:

Thanks for tagging us in this post. We’re not sure if you’ve seen this make the rounds on various areas of the internet, yet, but we’ve made an official statement about this issue and included it below:

“The Bethesda Store’s Support member is a temporary contract employee and not directly employed by Bethesda or Bethesda Game Studios. We apologize to the customer who took the time to reach out. The support response was incorrect and not in accordance with our conduct policy. Unfortunately, due to unavailability of materials, we had to switch to a nylon carrying case in the Fallout 76: Power Armor Edition. We hope this doesn’t prevent anyone from enjoying what we feel is one of our best collector’s editions.”

Many people are hammering on this response as well, for essentially restating the first message while throwing the other employee under the bus. After all, is there much of a difference between “unavailability of materials” and “too expensive to make”?

Well… yeah, actually. Enough canvas might not have been available in order to reach the distribution date, whereas enough nylon would have been. Sometimes you can throw money at a problem and make it go away, and sometimes you can’t. Or maybe it truly was a $1 vs $5 decision and they scrapped the plans for canvas based on that alone.

Speaking of $5, Bethesda put a little extra squirt of acetone on the PR fire by offering 500 Atoms to anyone who purchased the Collector’s Edition of the game. It’s difficult to imagine this amount not having been selected due to $5 being the actual value of the canvas bag in question. In any case, the gesture itself only inflamed the nonplayerbase further, who then took to the streets of /r/fallout to advise others to not accept the Atoms, lest they forgo their potential class-action lawsuit payouts.

I was originally planning on making a joke about how my food never looks like the pictures on the menu, but this older article on false advertisements is making me think people might have a case. The ad says canvas, it wasn’t canvas, case closed. I’m no expert in bird law though.

That said, I get it. If I were a nonplayer of Fallout 76, I’d be bored enough to be outraged too. As an actual player of a game that has become a punchline however… well, shit. It’s tough defending an otherwise fantastic game (IMO) that’s going to get better with each patch when the company behind it can’t seem to stop embodying (hilarious in the abstract) metaphors of their own products. “We were promised canvas, but the game we got was nylon.” Shit literally writes itself.

Ultimately, Bethesda will be fine. “I’m not going to buy Elder Scrolls 6 at release based on Fallout 76!” “Bethesda’s reputation is ruined forever!” Yeah you are, and no it’s not. Skyrim sold 30 million copies since 2011. Fallout 4, which was widely panned before and after release, sold 12 million copies the first day. This doesn’t mean that Fallout 76 is safe from being dropped, but as controversies go, this will be forgotten (and forgiven) the moment we get another 5-second video clip of some mountains overlaid with monks singing. Or by Christmas. Either/or.

I just hope that, you know, there continues to be Fallout 76 patches until then.